Here to help
Customer service and complaints
If you have a question about your appointment, a problem or a complaint, tell us through whichever channel you prefer. Every request receives a reference number and a written reply.
How to reach us
WhatsApp
Location
Rambla del Garraf, 58-60, Local 2C bis 08812 Sant Pere de Ribes Barcelona
Opening hours
- Mon–Fri9:00–13:30 and 16:00–20:00
- Sat–SunClosed
Outside these hours you can still write to us: we reply on the next working day.
Our reply commitment
We reply to every enquiry, incident and complaint within 24 working hours at most from the moment we receive it.
When your request arrives we confirm its reference number. If we need more information to resolve it, we will ask you through the same channel.
Complaints
To make a formal complaint, write to us by email or come to the workshop. We will give you a reference number, a reply deadline and a written, reasoned resolution. Official complaint forms (hojas de reclamaciones) are available: you can ask for them at our premises at any time during opening hours.
If you are not satisfied with our reply, you can contact your local consumer information office (OMIC) or the Catalan Consumer Agency (Agència Catalana del Consum).
Changing or cancelling an appointment
To change or cancel an appointment, use the link in your confirmation email or any of the channels above. It is a request: the workshop confirms it and we let you know. The slot is not released until that confirmation.
See the terms of use and service